Delivery & Returns
Returns & Warranty
In the case of unwanted products, you have 14 calander days to return an item from the date you received it.
To be elgible for a return, your item must be unused and in the same condition that you received it. Your item must also remain in its original packaging. It is the customer’s responsibility to ensure the returned product arrives safely. All Pump and Valve will not take any responsibility for items lost or damaged in transit.
Once we recieve your item, we will inspect it and notify you that we have received your returned item. We will immediatly notify you on the status of your refund after inspecting the item.
If the product is damaged or has been used we will not be able to provide you with a refund. Refunds can be made on physical items only and not delivery charges or services.
If your return is approved, we will initiate a refund to you credit card (or original method of payment). Refunds can take upto 5 working days to re-appear in your account, depending on your card issuer's policies.
Please ensure you select the correct product before you buy.
All items have a minimum of 1 year warranty unless stated otherwise.
All items are subject to an inspection before a claim can be processed. Warranty claims are only issued for items that have a proven manufacturing fault. Manufacturers installation guidlines must be followed at all times and evidence of this provided as part of a the claim process. The warranty applies to the value of the item only and does not cover incidental charges or damages.
Manufacturer’s installation guidelines must be followed and Customer installation errors will not be covered under warranty.
To make a warranty claim please contact our Warranty/Returns department at firstname.lastname@example.org to obtain a warranty returns form and claim number.
All Pump and Valve aim for next working day delivery (as long as orders are received by 2pm and the items are in stock) and unless availability states otherwise on the product page. Please note that more remote areas of the UK may not be eligible for next day delivery. In these circumstances you can expect delivery in 2-3days.
For orders under £50, a delivery charge of £15 will apply for next day guaranteed delivery.
Should you require a product immediatly, we are happy to provide you with a quotation for same day delivery
For international delivery charges, please contact us for a competitive quotations.
*pump stations are excluded in the free delivery offer - please contact us for prices. Offloading pump stations are the responsibility of the customer, unless otherwise agreed.